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Frequently Asked Questions
1) Are we resellers
of communication services?
2) Why use an agent vs. a direct sales rep
from a carrier?
3)
Why use 800Service vs. Independent
Agents?
4)
Why are your prices often less than quotes I
received in the past from direct sales reps?
5) What is a "toll free"
number?
6)
Is there any difference between 800, 888, 877,
and 866 toll-free service?
7) Can I still get toll-free directory
assistance through "1-800-555-1212"?
8) Are there any operational changes I need to
make to prepare my business for toll-free 877 service?
- Are we resellers of communication
services?
No! We are agents representing carriers directly,
similar to an insurance brokerage, but for 800Service. Your service, billing
and customer service will be provided directly by the carrier you choose. You
will also have one of our agents as a contact to answer questions and help you
communicate with the carriers.
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- Why use an agent vs. a direct sales rep from a
carrier?
Our agents have more experience than most direct sales
reps and want to develop a long-term relationship with your company. We provide
the benefit of our experience and unbiased information. A direct rep is paid
one time to sign your account then moves on to the next company. Carriers have
high turnover in this position. If your rep is still there six months after you
sign up they will have no incentive to work with you. As agents we are paid a
residual on your account over time, not an up front payment like a direct rep.
We will be there for the long term.
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- Why use 800Service vs. Independent
Agents?
Many agents work independently or for small companies
representing only a few carriers. We have the size and scope to provide your
company service from many providers, negotiate the best deals for you and
manage your account now and in the future.
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- Why are your prices often less than quotes I
received in the past from direct sales reps?
Direct reps represent the
carriers they work for, not the customer. They are incented to sell the highest
rate you will buy to maximize the pay they receive for your account. We do our
best to represent the customer not the carrier. We are incented to keep you as
a customer for the long term. We accomplish this by showing your company the
best and most updated plans on an ongoing basis. It is our goal to keep your
account forever!
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- What is a "toll free" number?
Toll free numbers start with
800, 866, 877, or 888. Toll free numbers are usually used nationwide, meaning
you can initiate a toll free call anywhere you are in America, for free. Unlike
a typical local / long distance call, the toll free number owner (individual or
business) pays for the call, not the caller.
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- Is there any difference between 800, 888,
877, and 866 toll-free service?
No. Calls using either 866, 877, 888, or 800
numbers are all toll-free calls.
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top)
- Can I still get toll-free directory assistance
through "1-800-555-1212"?
Yes. Toll-free directory assistance for 800, 888, and
877 numbers can be obtained by calling "1-800-555-1212."
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- Are there any operational changes I need to make to
prepare my business for toll-free 877 service?
You may need to contact your
PBX vendor to ensure that all toll free code calls can originate from your
system.
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